How to request and download your Summary of Care Records (SCR) via the NHS App
To get started, please ensure that you have the NHS App downloaded on your device. You can find more information on the NHS app here: nhs.uk/nhs-app
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Open the NHS app on your device & scroll down to "upcoming and past appointments" at the bottom of the page.
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Select "GP surgery appointments" & click "Book an appointment."
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Scroll down and select "Ask your GP surgery a question" followed by “Ask a question or send a request” on the next page.
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Click "Continue" to share your NHS login information & confirm it's not an emergency by clicking "I confirm, none of these are present."
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If none of the options apply, select "Something else" and continue. On the next page in the text box provided, type "I would like a copy of my full medical records."
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Specify the request is for yourself by ticking the relevant option, fill in any necessary details and choose your contact preference.
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Review the request and submit your request. Once submitted, your GP Surgery will review your request and aim to respond within 2 working days.
How to submit your records to Urban Botanical Clinic
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Once you have gathered your records, whether from the NHS or a private specialist, please send them as a PDF document to @urbanbotanicalclinic.co.uk or upload them during the eligibility check process. Sending as a PDF file ensures our doctors can promptly review your information, avoiding any delays in reformatting. For physical copies of private records, please use a smartphone to scan them using a free app such as Adobe Scan. Alternatively, if you struggle to scan as PDFs, take a clear photograph and submit the file as a .jpeg or .png. file.
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Need additional help?
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We understand that sometimes things don’t go to plan. If you’ve tried the above and still face challenges accessing your records through your surgery, please contact us via our online contact form or via email or phone. Our team is available Monday to Friday from 10:00 am until 6:00 pm - We are always happy to assist you.
Other ways to access your NHS records Struggling to access your medical records via the NHS App? You can also request them from your GP surgery via email or in person. You can find your surgery’s contact details here: nhs.uk/service-search/find-a-GP Remember that you are legally entitled to your records, and the surgery must provide them upon request.